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Power Hour - Terms of Service

These terms and conditions govern the sale and delivery of our power hour sessions available through our website. By purchasing a session, you agree to these terms.

 

1. Service Description

 

  • Our power hour session consists of a 60-minute online session via a pre-agreed platform such as Google Meet, Teams or Zoom.

  • Sessions are designed to offer personalised guidance and support tailored to your specific needs.

  • Please see our website for further information about the sessions and the service provided.

 

2. Professional Information

 

  • We hold relevant accreditations and adhere to the highest professional standards applicable to the service we provide.

  • We are accredited by the Society of Virtual Assistants.

  • We are regulated by the Information Commissioner’s Officer (ICO) under registration reference ZC119913.

 

3. Booking and Payment

 

  • Sessions must be booked through our website at DELEGATION POWER HOUR | SR Pro VA.

  • Prices are as displayed on our website at the time of booking.

  • Full payment is required within 24 hours after booking to secure your session.

  • Payment can be made via Bank Transfer – details will be provided upon booking.

  • Prices are in British Pound Stirling and exclude VAT unless stated otherwise.

 

4. Cancellations and Rescheduling

 

  • You may cancel or reschedule your session without charge if you provide at least 24 hours' notice.

  • Cancellations made with less than 24 hours' notice will incur the full session fee.

  • No refunds will be provided for sessions missed due to no-shows or technical issues.

  • Rescheduling requests made with less than 24 hours' notice will be accommodated where possible but cannot be guaranteed.

  • Sessions will commence at the scheduled time. If you are late by more than 15 minutes, the session may be treated as cancelled.

  • We may cancel an appointment in situations of emergency, and will try our best to give you as much notice as possible. If this occurs, a refund and alternative appointment time will be provided.

 

5. Conduct of Sessions

 

  • Sessions are tailored to offer guidance and advice within the scheduled time and does not include post-session support unless stated.  

  • Any further support can be arranged independently and will incur additional fees.

  • We may require you to submit preliminary information prior to the session to enable us to utilise the session time efficiently.

  • Please ensure you have a stable internet connection and a private space to avoid disruptions. We are unable to assist you to obtain, set-up, maintain or operate any technology to enable access to our power hour session, of which is your responsibility.

  • We will not be liable to you for any costs or losses incurred as a result of using any third-party online provider for attending the virtual session. We encourage you to read said providers’ terms and conditions before use.

  • We do not permit clients to record the session.

 

6. Intellectual Property

 

  • All materials provided by us during power hour sessions remain our intellectual property and may not be shared or reproduced without permission.

  • You grant us a worldwide, royalty-free licence to copy and modify any materials, documents, or data you provide solely for delivering our services under these terms.

  • You agree to fully indemnify us against any claims or court-awarded damages related to third-party rights infringements arising from our use of your materials.

  • We may use anonymised content from your sessions for our portfolio, ensuring that no identifying information is disclosed.

 

7. Disclaimers

 

By engaging in a power hour session with us, you acknowledge and agree to the following disclaimers:

 

  • Our power hour sessions are designed to provide guidance within the scheduled time and do not include any guarantees of particular outcomes.

  • We do not offer medical, psychological, or legal advice during our sessions. Please seek professional advice for such matters.

  • Participation is voluntary, and you are responsible for your own decisions and actions arising from the session.

  • Technical issues on your part, such as internet connectivity problems, are not grounds for refunds.

 

8. Limitation of Liability

 

  • Our liability is limited to the total price paid for the session. We are not liable for indirect or consequential losses. Nothing in these terms excludes our liability for death or personal injury caused by us.

  • If you are a consumer under the Consumer Rights Act 2015, nothing in these terms exclude our duties or obligations to you under said Act. To understand your consumer rights, you can review the Act here.

 

9. Data Protection and Confidentiality

 

  • Your data will be handled in accordance with our Privacy Policy: Privacy Policy | SR Pro VA. We comply with applicable data protection laws.

  • All information shared during sessions is confidential and will not be disclosed without your consent, except as required by law or for safety concerns.

  • We will not use your information for any other reason than the reason we collected it.

 

10. Use of AI and Technology

 

  • We may use AI tools to enhance our services.

  • Details of these tools are set out in our privacy policy, which you can access here: Privacy Policy | SR Pro VA.

 

11. Complaints

 

  • We want to provide the best service possible to you, but if you don’t feel like we have, please contact us at info@srprova.com so we can resolve this.

 

12. General

 

  • These terms are governed by the laws of England & Wales. Any disputes will be subject to the jurisdiction of the English courts, but as a consumer you will also benefit from mandatory provisions of laws in your country.

  • We reserve the right to withdraw services at any time. Any advance payments for unused services will be refunded.

  • We will not undertake any actions that conflict with laws, codes, regulations, or practices.

  • Required consumer information is included in these terms or will be provided before booking confirmation. This information forms part of our contract.

  • You may not transfer your obligations and rights under these terms to any person without our express consent.

  • We may from time to time change these terms, and if we have done so in between your power hour appointments, should you have more than one, you will be issued a new onboarding pack.

 

 

13. Contact Information

 

 

By booking a power hour session with us, you confirm you have read, understood and accept these terms.

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